Frequently Asked Questions

Question 1

What is a scenario builder?

Accepted Answer

A scenario builder is a tool that allows you to customize your chatbot's responses based on specific user inputs or conditions. It enables the creation of intricate branching scenarios that guide users through a series of questions and responses, providing the most relevant and helpful information.

Question 2

How does the AI in a chatbot work?

Accepted Answer

The AI in a chatbot utilizes natural language processing (NLP) to understand user inputs and generate appropriate responses. It analyzes the user's input and context to determine the best response. Over time, the AI can learn from user interactions and feedback to improve its responses.

Question 3

Does LouiseBot support multiple languages like French, German, Spanish and more? Can users interact in those languages?

Accepted Answer

LouiseBot is fully multilingual, supporting French, German, Spanish, and more, ensuring seamless interactions for your clients in their preferred language. Designed for global customer service, our chatbots deliver effective and engaging communication across diverse linguistic audiences.

Question 4

What are the benefits of using a chatbot with scenario builders and AI?

Accepted Answer

Chatbots equipped with scenario builders and AI can automate customer service, reduce response times, and enhance customer satisfaction. Customizing responses to specific user inputs or conditions offers more personalized and relevant information, allowing for finer control over conversations, which leads to higher engagement and conversion rates.

Question 5

How can I integrate a chatbot into my website or app?

Accepted Answer

By embedding a script into your website's code, the chatbot can be seamlessly integrated into your website or app, allowing for a smooth user interaction.

Question 6

Can I customize the chatbot's responses?

Accepted Answer

Yes, scenario builders enable you to tailor the chatbot's responses to match your brand. You can create varied scenarios based on user inputs or conditions. The AI's learning capability from user interactions allows for more precise responses over time.

Question 7

What is a VideoBot, and how can it enhance customer engagement?

Accepted Answer

Our VideoBots allow users to upload short videos, significantly boosting customer engagement and conversion rates, while also fostering a closer connection with their clientele. This type of chatbot adds a visual dimension to the interaction, making the user experience more personal and memorable.

Question 8

How do chatbots improve customer service?

Accepted Answer

Chatbots provide instant, 24/7 assistance, answering common questions and solving issues promptly without wait times, significantly improving customer satisfaction and optimizing customer service resources.

Question 9

Are chatbots secure for handling sensitive information?

Accepted Answer

Security is paramount to us. Our chatbots are designed to ensure data confidentiality and security, adhering strictly to data protection standards. Information or exchanges between you and your client are not shared with any third party, regardless of who they are. All data is securely stored in the system and deleted as per retention policies. You can review exchanges by enabling the recording option, which must be manually activated. This recording feature automatically deactivates after 24 hours.

Question 10

What's the difference between an AI-based chatbot and a scenario based chatbot?

Accepted Answer

An AI-based chatbot uses natural language processing to understand and respond contextually, while a scenario based chatbot follows predefined scenarios, ideal for specific, structured tasks.

Question 11

How do chatbots contribute to increasing sales?

Accepted Answer

Chatbots engage visitors with personalized interactions, providing product recommendations, assisting in purchase decisions, and facilitating the ordering process, which boosts conversion rates and sales.

Question 12

What outcomes can I expect from integrating a chatbot into my digital strategy?

Accepted Answer

Adopting a chatbot can significantly enhance customer engagement, optimize customer service, increase conversion rates and sales, while reducing operational costs and providing valuable insights into user behavior.

Question 13

What is the difference between a chatbot and a human clone?

Accepted Answer

A chatbot is often used as a virtual assistant on websites to provide customer support. It can answer frequently asked questions, guide visitors, and perform simple tasks. Bots are designed to automate certain interactions and provide quick assistance to users. 
 On the other hand, a human clone is a powerful tool that allows users to create their own virtual clone. A human clone can be customized with additional information, specific instructions, and even the user's personality. Once created, the human clone link can be shared anywhere, such as on websites, social media, or even on business cards using a QR code. People who interact with the human clone will feel like they are talking directly to the user, which can be a great way to stand out and impress prospects. 
 In summary, while bots are designed for general customer support and automation, humans clones enable users to create personalized virtual clones of themselves to engage with others in a unique and impressive way.

Question 14

How does the chatbot choose which language to use?

Accepted Answer

The chatbot responds in the language of the first question asked by the user. If you want the chatbot to remain in a specific language, you can configure precise instructions during bot creation.

Question 15

What is a VideoBot?

Accepted Answer

A VideoBot is an innovative type of chatbot that integrates short video content into the conversation. Instead of only text-based interactions, users can engage with dynamic, personalized videos, creating a more immersive and engaging experience. Depending on your subscription plan, the number of videos per VideoBot and the maximum size allowed per video may vary. Additionally, within a VideoBot scenario, you can switch to another one of your bots at any point — enabling seamless transitions between different chatbot experiences.

Question 16

How does a VideoBot enhance customer engagement?

Accepted Answer

VideoBots boost engagement by offering a visually stimulating and interactive experience. They can deliver product demonstrations, answer FAQs, and provide personalized recommendations through engaging video content.

Question 17

Can I customize the video content in my VideoBot?

Accepted Answer

Absolutely. You can fully customize the video content to match your brand's identity and messaging. This includes uploading your own videos, setting up specific video responses based on user interactions, and tailoring the chatbot's appearance.

Question 18

How can VideoBots increase my conversion rates?

Accepted Answer

VideoBots engage users with compelling video content that can explain products or services more effectively, answer questions, and guide users towards making a purchase decision, thereby increasing conversion rates.

Question 19

Can I share images in the chatbot to recommend products like those from Amazon?

Accepted Answer

Yes! With a scenario-based chatbot, you can easily share images, media, files, and other content types. This makes it simple to include product recommendations with visuals right inside the chatbot.

Question 20

What is a TextBot?

Accepted Answer

A TextBot is a chatbot powered by our Scenario Builder. TextBots utilize pre-designed chat flows where you can incorporate text, buttons, and capture user inputs. Beyond these basics, you can:
- Create smart conditions,
- Trigger webhooks,
- Send email notifications,
- Make HTTP requests,
- Share files,
- And much more...
A well-crafted scenario ensures users are guided precisely along your intended path, with no deviations.

Question 21

Are voice conversations available with the chatbot?

Accepted Answer

Yes, voice conversations are optional and can be activated via the interface. You can choose to allow users to leave voice messages in addition to text and enable the chatbot to respond with voice as well.

Question 22

Can I review the questions asked by the end user?

Accepted Answer

Yes, you can review all the questions asked by the end user. An option allows you to activate recording for 24 hours, enabling you to monitor and access all conversations during that period.

Question 23

Can I update data and files in the chatbot at any time?

Accepted Answer

Absolutely! You can add, update, or remove files whenever you wish. The system is designed to allow flexible updates, so your chatbot can always be up-to-date with the latest information.

Question 24

Can I enable usage statistics to track user engagement?

Accepted Answer

Yes, you can activate the statistics feature to collect and analyze user interaction data. This helps you understand how users are engaging with the chatbot, allowing you to optimize your chatbot’s performance and user experience.

Question 25

What is a Human Clone in LouiseBot?

Accepted Answer

A Human Clone is an advanced AI-powered chatbot designed to replicate the tone, style, and responses of a real person — such as a business owner, support agent, or expert. It uses your data (documents, chat transcripts, websites, etc.) to create a natural and personalized conversation flow. The goal is to make users feel like they’re speaking with a real human while maintaining the efficiency of automation. Ideal for customer support, personal branding, and expert consultations.

Question 26

What types of Human Clones are available?

Accepted Answer

LouiseBot offers 3 types of Human Clones link:
- Only Clone: Just the conversational model based on a person's style.
- Clone + Bio: Includes the clone plus the ability to add social media and important links.
- Clone + Chatbot: Combines the Human Clone with the ability to connect it to one of your existing bots (TextBot or VideoBot).
You can also add links like in Clone + Bio.

Question 27

Can I connect a Human Clone to an existing chatbot scenario?

Accepted Answer

Yes! With the Clone + Chatbot option, you can link your Human Clone to a pre-existing Text Scenario or Video Scenario, making it part of a larger automated experience.

Question 28

What is the LouiseBot Agency Plan?

Accepted Answer

The LouiseBot Agency Plan is designed specifically for agencies. It allows you to create business opportunities, build chatbots, video bots, and calls for your clients, and invoice your services separately. It offers a single subscription for unlimited users. The Agency Partner Program is for agencies that have developed expertise in our solutions and work with us to evolve our platform.

Question 29

What are the benefits of using the Agency/Enterprise plan?

Accepted Answer

Agencies benefit from a dedicated account manager, fast technical support, and the ability to resell unlimited chatbots at their own rates. Additionally, you can limit the number of conversations a chatbot can have, allowing you to charge clients for sessions, and enjoy detailed chatbot management.

Question 30

Can I resell the chatbots under my own brand?

Accepted Answer

Yes, absolutely. The Enterprise plan is used by agencies for this purpose. You can resell each chatbot independently, charge for sessions, and more. It’s up to you to implement your own internal strategy.

Question 31

How can I get paid?

Accepted Answer

It's very simple. You have the choice of receiving payments via bank transfer, PayPal, or even crypto in USDT.

Question 32

How can I track my performance?

Accepted Answer

By creating a business partner account, you will access an interface that allows you to track registrations, plans, and eligibility for payments.

Question 33

How does SiteBot work?

Accepted Answer

It's very simple. Just enter your URL, select the pages you want us to scan, and our system takes care of the rest.

Question 34

Can I scan an entire site?

Accepted Answer

The goal is to regularly scan the most relevant pages, such as information about your company or content that you update more frequently. For example, if you have product lists that are regularly updated, it is recommended to reference them on a dedicated page containing the listing, details, prices, etc., which you will select in the SiteBot configuration.

Question 35

Who responds when a user triggers the call?

Accepted Answer

When the user presses the button to call the callbot, it is the artificial intelligence that responds according to the configuration of your callbot.

Question 36

Can I choose when to display my callbot?

Accepted Answer

Yes, this is absolutely possible. You can schedule the callbot to be activated at specific times, for example, when your support services are closed.

Question 37

Does the callbot speak multiple languages?

Accepted Answer

Yes, depending on the user's language, the callbot will adapt accordingly.

Question 38

Is Voicemail mobile-friendly?

Accepted Answer

Absolutely! The Voicemail widget works perfectly on all devices - desktop, tablet, and mobile. Most users actually prefer leaving voice messages on their phones for convenience.

Question 39

Can I customize the Voicemail appearance and messages?

Accepted Answer

Yes! You can modify the icon, the widget name, and fully customize the messages to fit your brand voice and website design. Since Voicemail is a LouiseBot template, you can take full advantage of all the available features offered by LouiseBot.

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